Job Details

The Student Success Coach reports to and provides professional support for the Senior Director of the Student Success. The Coach provides meaningful advising, planning, support, and the necessary information to new and current students ensuring students can successfully matriculate, persist and graduate. The Coach will be expected to provide essential student support for curricular information to assist in short-term and long-term academic program selection, plan of study guidance and review, and proactive strategies to ensure successful persistence through degree completion. The services of the Coach are vital for supporting students. The Student Success Coach requires flexibility in working with Center Staff, new and prospective students. The position may require limited travel for workshops and engagement activities. The Coach works extended hours as needed during registration and other campus events.

ESSENTIAL FUNCTIONS:
Meet annual goals established by theAssociate Vice President of Enrollment Management and Student Services and the Senior Director of the Student Success
Provide professional delivery of accurate individualized basic academic advising regarding Athens State Universitys programs of studies
Support the efforts of the Senior Director of Student Success to continually improve the services of transfer success advising, including retention initiatives
Assist students with program information for appropriate program selection, developing an initial plan of study, providing periodic review of progress and proactive outreach for support of persistence through degree completion
Support students from enrollment through graduation as needed
Resolve student questions and problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems with follow up to ensure resolution of each issue
Re-enroll and assist with registering students for coursework by focusing on outreach and retention efforts
Work collaboratively with other departments and services across the university to support student degree completion
Work with students to ensure a solid academic plan of study and ensure continued registration
Be familiar with and assist students with the Alabama Transfers program
Maintain, update, and disseminate resources that facilitate students awareness, understanding and improvement of their academic standing and progress
Help maintain student materials
Comply with all policies of the University
Demonstrate flexibility and adaptability to changing work scope and tasks based on need
Actively work towards building cooperative and collaborative relationships with peers and internal faculty and staff
Maintain "open door" to internal and external customers
Identify opportunities for improvements to work practices and offers viable solutions for implementation
Proactively engage in problem solving related to tasks in this position with internal and external people
Routinely practice self-monitoring by assessing self to make improvements or take corrective action to improve performance
Complete other tasks as assigned

QUALIFICATIONS REQUIRED:
Masters degree
Minimum of one year of experience in student advising/counseling or admissions/student services related work on the postsecondary level
Experience in an academic advising setting in a university environment, preferably four-year institution
Evidence of building strong collaborations with campus units and community partners
Experience in computer operations and accessing information digitally with support software
Ability to maintain confidentiality

OTHER QUALIFICATIONS AND JOB REQUIREMENTS:
PREFERRED:
Effective oral and written communication skills
Ability to work independently
Ability to maintain effective working relationships with students, faculty, staff and the public
Knowledgeable of the Universitys transcript evaluation process
Knowledgeable of the Universitys registration procedures
Computer skills comparable to work environment
Strong sense of customer service and a positive attitude
The ability to think creatively and problem solve
Good organizational skills
In all facets of primary and secondary responsibilities, be able to react to change productively and handle other tasks as assigned.

WORKING CONDITIONS:
Ability to remain in a stationary position such as standing and/or sitting for up to 65% of the time

Ability to lift up to 25 pounds

Frequently communicates with others to exchange information

Frequently uses repeating motions of the hands/fingers to operate computer and other office productivity machinery

Occasionally tasked with operating a motor vehicle
Occasionally works extended hours as needed during registration and other campus events.

Salary Band: P100
To view salary schedules, visit: https://www.athens.edu/about/offices/human-resources/salary-schedule-tables/
Salary will be commensurate with experience and qualifications.

Unofficial transcripts should be from the college or university which verifies qualifications for the position.

Note: Credential evaluations are needed for all transcripts obtained outside the U.S. before uploading and submitting an application. (Credential evaluators should provide course-by-course evaluations and transcribed in English.)

Upon an offer of employment, official transcripts from all colleges and universities attended must be submitted. Continued employment is contingent upon receipt of transcripts from all colleges and universities attended.