Job Details

Admissions Counselor I -MSSC-VA School Certifying Official I

Position Number: 6356446
Location: El Paso, TX
Position Type: Admissions/Enrollment

Admissions Counselor I -MSSC-VA School Certifying Official I

Job ID: 13687
Location: El Paso, TX
Full/Part Time: Full Time
Regular/Temporary: Regular

About UTEP

The University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.

UTEP is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 85% of our 25,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America.

About Military Student Success Center (MSSC)

Mission

The Military Student Success Center (MSSC) serves the military-affiliated community of El Paso, Fort Bliss and beyond as the epicenter for success at The University of Texas at El Paso. Through a collaborative effort the MSSC ensures student success by achieving academic, social and professional development from admissions to graduation. The MSSC accomplishes this effort by extending student support services, assisting in using educational benefits and facilitating the transition from military to college life.

Vision

The MSSC's vision is to make UTEP one of the most Military Friendly Institutes of Higher Learning in the country. We strive to meet the unique and ever-changing needs of our military students by continually reviewing, analyzing and updating our policies and procedures. Our goal is to make the MSSC at UTEP a model program of successful transition into civilian life for military students.

Position Information

Hiring Department: Military Student Success Center (MSSC)

Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.

Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm

FLSA status: Exempt

Earliest Start Date: As soon as possible

Salary: $35,568 annually, non-negotiable

Required Application Materials:

Resume
Cover Letter
List of three professional references

The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.

Purpose of Position

Position Summary: Under the general supervision of the MSSC Education Benefits Manager, serves as the Department of Veterans Affairs School Certifying Official providing VA educational benefit assistance to members of the various branches of military service, veterans and their dependents through close adherence to stated policies, procedures and regulations of the Department of Veteran Affairs, federal/state government, and University. This position requires attention to detail, exceptional problem solving skills, and the ability to work in a team environment.

Essential Functions

Processes approximately 1,500+ incoming VA certifications, ensures necessary documents are submitted, calculates tuition and fees, and performs data entry as necessary via UTEP/VA systems such as Perceptive Content, Banner, and Enrollment Manager (EM).

Processes incoming VA certification requests, ensures necessary documents are submitted, and performs data entry as necessary.

Maintains knowledge of various benefits and services available and regulations governing their administration.

Provides assistance to veterans/dependents in securing benefits due and monitors programs to ensure veterans are receiving all benefits entitled to.

Processes various internal VA reports, submits updates to enrollment certifications and grades.

Resolves problems regarding eligibility and payment of VA benefits with appropriate entities.

Maintains knowledge of various benefits, VA legislation changes, services available and regulations governing their administration.

Processes incoming VA overpayments in collaboration with Student Business Services.

Reports grades and withdrawals to the VA as necessary.

Processes student's changes in schedule in a timely manner to the Department of Veterans Affairs (DVA).

Answers questions from students over e-mail regarding MSSC and VA related inquiries.

Provides assistance over email to active duty/veterans/dependents with benefits and general VA questions.

Prepares or assists active duty/veterans/dependents in preparation of appropriate benefits claim forms and other documentation.

Assists in resolving problems encountered by active duty/veterans/dependents by seeking out information as necessary.

Maintains knowledge of policies and regulations governing the administration of Veteran Affairs benefits.

Composes, prepares, proofreads confidential correspondence, reports, and other complex documents; files correspondence and other reports; acts as custodians of university documents and records.

Assists and or leads VA compliance surveys (audits), including preparation of files for compliance visits.

Assists with orientation sessions/welcome days for new/transfer students as needed.

Aids in the training of new hires within the department.

Assists in seeing students and working additional hours during peak periods.

Serves as liaison to VA regional offices, University departments or administrative areas.

Knowledge of all Microsoft Office software and able to learn and use institutional software systems.

Complies with all State and University policies.

Other duties may be assigned.

Supervisory Responsibilities No supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

Education: Bachelor's Degree from a 4-year accredited institution.

and

Experience: 1 (one) year of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience.

Additional Information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional travel may be required.

While performing the duties of this job, the employee must frequently sit. The employee must regularly walk and stand; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity/Affirmative Action employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries-including the filing of a Formal Complaint or reporting an incident-about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at titleix@utep.edu, or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 312.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.

To apply, visit https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=2&JobOpeningId=13687&PostingSeq=1