Job Details

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University of California, Berkeley
  • Position Number: 2514400
  • Location: Berkeley, CA
  • Position Type: Counseling

Compassionate Crisis Response Manager (5719U) 23474
About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

UC Berkeley's Chancellor's commitment to re-imagining campus safety includes the creation of a team of mental health professionals to serve as first responders in wellness checks and mental health emergencies in an effort to reduce the role of armed officers in non-criminal calls. In coordination with the CAPS Director and CAPS Leadership Team, the UHS Assistant Vice Chancellor, and the Chancellor's Reimagining UC Berkeley Campus and Community Safety Program Committee, the Compassionate Crisis Response Manager will design, implement, and oversee a compassionate crisis response for the UC Berkeley campus and community. This will include work flow design and training from dispatch to response to disposition, marketing strategies to ensure the campus community is able to access and utilize the new services, and collaboration with relevant campus departments and local mental health resources and hospitals to ensure the highest level of care and safety for UC Berkeley community members in crisis.

The Compassionate Crisis Response Team (CCRT) Manager will recruit, hire, train, and supervise the Compassionate Crisis Response Team. This CCRT will provide rapid response and in the field assessment, crisis management, transport, and referral, using culturally informed practices and interventions at all levels. Types of calls may include 5150 evaluations, virtual and in-person crisis interventions, de-escalation in the field, consultation to campus staff regarding mental health concerns, and communication with hospital personnel regarding transfers of care. The CCRT will also provide prevention and outreach training, resources, and presentations to campus communities related to mental health and community care. The CCRT will be designed and operated in alignment with Stepped Care 2.0 principles and practices.


Operations & Program Management

The CCRT Manager develops, implements, and manages a 24/7 mobile program serving all individuals in and around campus experiencing mental health crisis; collaborates and accepts referrals from campus and community partners, law enforcement and external stakeholders; offers crisis triage and management, risk assessment, in-person intervention, case management; commits to actively being part of and supporting a diverse and inclusive workplace, demonstrates inclusive behavior and maintains a safe and professional working environment.

Coordinates the day-to-day operations of program services and oversees a team of crisis response clinicians that respond to calls from the mobile van to provide services directly to individuals of all ages and demographics who are in and around campus; manages the development, implementation, and ongoing functioning and effectiveness of the CCRT; establishes and recommends changes to policies to improve operational processes and patient services; works with CAPS Director and UHS administrative and finance staff to develop, track, and monitor operational and budget processes, staffing FTE, human resources, communications and space planning; budget and plan staffing resources and assist the CAPS Director with overall CCRT budget and financial planning.

Duties include integrating high standards for multicultural, clinical, ethical and legal practices of counseling and mental health into the CCRT; evaluating the effectiveness of mental health crisis services; maintaining up-to-date knowledge of mental health trends, interventions and resources; and developing and maintaining effective communications and referral systems; ensuring that the CCRT is administered and operated in alignment with Stepped Care 2.0 practices and principles.


Hires, develops, trains, manages, evaluates, and retains program staff and clinical team to ensure high quality patient care and culturally competent service delivery in accordance with campus policies and procedures. Coordinates scheduling and work assignments to assure optimal services. Promotes safety of staff and patients through continuous monitoring for compliance with other health & safety policies, programs, and procedures. Provide backup crisis support as needed and function as the liaison between team and community partners to support collaboration of services for the UC Berkeley community with an emphasis on integrating principles of equity, diversity, and inclusion into all patient care, training and outreach services and initiatives. Assist with orientation of new personnel, monitor skills, guides and observes staff who may need assistance with procedures.

Communication & Outreach

Collaborates with the Chancellor's Reimagining UC Berkeley Campus and Community Safety Program Committee to ensure effective marketing, public awareness, and community engagement in the effectiveness of the UHS Crisis Response Team. Collaborates with dispatch services to ensure seamless care response.


Provides direct clinical work to students including one-at-a-time counseling sessions (OAATs), routine and emergency counseling.

Required Qualifications

  • Strong knowledge associated with providing psychological assessment and diagnosis and psychotherapy services to patients
  • Commitment to multiculturally informed care models and experience working with a highly diverse community
  • Knowledge of and experience with crisis management and/or crisis care
  • Ability to think strategically and creatively and transfer thinking into cogent plans for a complex organization. Capacity for growth mindset, systems thinking, strategic planning, and innovative program development. Ability to develop, manage, implement, and evaluate programs.
  • Possess political acumen to navigate complex situations and structures effectively. Ability to lead change management activities and manage their impact across multiple organizations.
  • Strong written, verbal, and presentation communication skills; ability to communicate to diverse stakeholders with different levels of needs & understanding.
  • Highly effective interpersonal skills and ability to work in a highly collaborative manner in a matrixed environment to establish, maintain, and foster cooperation, partnerships, and relationships with internal and external stakeholders.
  • Strong decision-making and organizational leadership skills; ability to establish priorities, goals, and objectives for the unit.
  • Ability in resource management: hire / develop / train / supervise people and manage fiscal / budget resources effectively.
  • Bachelor's degree in related field
  • Current, valid license in psychology, social work, counseling, or related health / medical care field; ability to become licensed in California

Preferred Qualifications
  • Experience with developing, training, and supervising peer support staff
  • Experience and passion in working to support traditionally underrepresented and marginalized communities & individuals
  • Knowledge of electronic/medical records systems
  • Knowledge of quality assurance and peer review requirements and processes.
  • Experience with rapid screening and assessment and diagnosis and works effectively and efficiently in high pressure situations.
  • Advanced degree (Masters, PhD, PsyD, etc) in related field
  • Licensed in behavioral health discipline

Salary & Benefits

For information on the comprehensive benefits package offered by the University visit:

How to Apply

We recommend that you submit your cover letter, diversity statement, and resume as a single pdf attachment when applying, if possible.

Diversity Statement

Please include, as part of your application a brief (1-2 paragraph) statement on your contributions to diversity, equity, inclusion, and belonging in your professional experience.

Advancing diversity, equity, and inclusion are fundamental to our UC Berkeley Principles of Community, which states that every member of the UC Berkeley community has a role in sustaining a safe, caring, and humane environment in which these values can thrive.

Other Information

Your employment is dependent on obtaining and maintaining a credentialing clearance, background clearance and medical clearance according to University Health Service policies.

The minimum posting duration of this position is 14 calendar days. The department will not initiate the application review process prior to 9/22/2021.

Application review will begin in early October. The position is open until filled.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

To apply, visit

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