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California State University, Fullerton
  • Position Number: 4200089
  • Location: Fullerton, CA
  • Position Type: Student Affairs and Services


527979 - One Stop Shop Counselor (Student Services Professional III)


Classificaiton: Student Services Professional III
Department: Financial Aid
Sub-Division: Student Transitions
Salary Range: Classification Range $5,025 - $7,159 per month(Hiring range depending on qualifications, not anticipated to exceed $5,025 - $5,225 per month)
Appointment Type: Ongoing
Time Base: Full Time
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM; Occasional early morning, evening and/or weekend hours.

About CSUF:
Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to Californias revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.


Job Summary:
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:

The Office of Financial Aid is available to assist students in making successful progress toward their degree objectives by providing information, direction, and high quality service in a total team environment. We are seeking an exceptional individual to join our team as the One Stop Shop Counselor (Student Services Professional III). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

One of four financial aid one-stop shop (OSS) counselors who serve within a larger team of financial aid counselors in the Office of Financial and assists students in making successful progress toward their degree objectives by providing financial aid information, direction, and service. The professional staff member performs in the following areas: 1) plans, leads, and directs complex activities related to the administration of Title IV federal, state, and institutional financial aid programs, requiring independent thinking, personal judgment 2. Supports OSS escalations in various student service areas such as Financial Aid, Admissions, Student Business Services, as well as be a representative and liaison to the Dean of Students Office. 3) Interfaces and interacts with various systems and databases in support of student service and success such as the Maxient database, and Financial Aid and Admissions systems to name a few 4) Provides comprehensive counseling to populations of students who need additional advising and support related to complex matters, using sensitivity, with the ability to adopt an effective course of action and provide additional resources as appropriate, and 5) performs verification of applicant information that are of the most-complex and require independent thinking to seek alternative solutions; 6) serves as the first level appeal when students ask to speak to a supervisor; 7) responsible for in person and electronic communication; all counselor level communication, website updates, and social media; 8) models exceptional service, professionalism, teamwork, and courtesy to create an environment of extraordinary customer service; and 9) other duties as assigned.


Essential Qualifications:
Bachelors degree or the equivalent from an accredited four-year college or university in a related field including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution plus three years of professional student services work in the field. A masters degree from an accredited college or university in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for three years of the required professional experience.

Ability to plan, develop, coordinate, supervise, and organize programs and activities. Ability to interact with a diverse student population, faculty, staff, and the public. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to advise students individually and in groups on complex student-related matters. Ability to complete assignments without detailed instructions. Ability to establish and maintain cooperative working relationships with a variety of individuals. Possession of excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and the overall organization.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.


Preferred Qualifications:
Knowledge of PeopleSoft software or CMS is desirable.


Special Working Conditions:
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Fast-paced environment ensures stressful situations. Decisions can impact other university offices such as Business and Financial Affairs. The incumbent will be highly visible as a Counselor with responsibility for recognizing and diffusing problems that arise. Employment is contingent upon satisfactory completion of a fingerprint background check.


Additional Information:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the Universitys strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The scope of responsibilities for this position includes the making or participating in the making of decisions that may have a material financial benefit on the incumbent. Therefore, you will be required to file an initial "Conflict of Interest Form 700: Statement of Economic Interests" within thirty (30) days from date of hire and on an annual basis; and complete the CSU sponsored ethics on-line training within thirty (30) days of appointment, and at least once during each consecutive period of two calendar years following the appointment.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who submits an application for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).


Application Deadline: Jun 01, 2023 (9:00 PM)

Apply online at: https://careers.pageuppeople.com/873/fl/en-us/job/527979/527979-one-stop-shop-counselor-student-services-professional-iii







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