Job Details

Financial Aid Counselor II

Position Number: 6297545
Location: Orem, UT
Position Type: Financial Aid

Financial Aid Counselor II

Salary: $47,653.30 - $57,646.00 Annually
Job Type: FT Exempt Salaried Staff
Job Number: FY2504384
Closing: 6/24/2025 11:59 PM Mountain
Location: 800 W University Parkway, Orem
Division: VP Student Affairs

Position Announcement

Utah Valley University is seeking a detail-oriented and student-focused Financial Aid Counselor to join our Financial Aid and Scholarships Office. This position plays a key role in helping students access the resources they need to succeed by managing a variety of federal, state, institutional, and private financial aid programs. Working under the direction of office leadership, the counselor will oversee key programs such as the Federal Pell Grant, Direct Loans, Work Study, and Private Education Loans, while also ensuring compliance with federal regulations and institutional policies.

This role offers the opportunity to make a meaningful impact by guiding students and families through the financial aid process, conducting eligibility assessments, making professional judgment decisions, and ensuring the accurate and timely awarding of aid. If you're passionate about student success, have strong analytical skills, and enjoy navigating complex regulatory environments, we invite you to bring your expertise to UVU's dedicated and collaborative team.

Summary of Responsibilities

Works with a team of Counselor II's processing and updating student accounts in regard to Return of Title IV Funds and overseeing federal and other financial aid programs, such as Direct Loans, Work Study, Pell Grant, Private Education Loans, Gainful Employment and various State, Institutional and third-party scholarship and grant programs.
Daily processing of reports and peripheral documentation pertaining to federal aid eligibility and awarding. Contacts federal agencies to resolve student aid discrepancies.
Advise students and parents in person, email, service tickets, and over the phone concerning federal, state, and institutional financial aid.
Develops training programs and informs and/or trains campus departments on federal, state, and institutional funding requirements.
Assists in the development of training manuals. Continued education through state, regional, and federal trainings. Performs regular area internal audits.
Assists co-workers when needed to ensure the successful operation of the department. Perform other duties as assigned.

Qualifications / Licenses / Certifications

Graduation from an accredited institution with a bachelor's degree plus three to five years of related experience, including two years of supervisory experience OR an equivalent combination of education and/or experience related to the Summary of Duties totaling at least seven years.

Knowledge / Skills / Abilities

Knowledge

Knowledge of federal regulations pertaining to financial aid and scholarships including need analysis, eligibility assessment, verification, packaging strategies, loan awarding, default prevention, Federal Work Study, Return of Title IV, and evaluation of academic progress.
Knowledge of financial aid institutional policies and procedures.
Knowledge of computerized financial aid systems, preferably Banner.
Knowledge of computer applications such as word processing, spreadsheets, database, power point, internet tools, email systems, and other general computer skills.

Skills

High technical aptitude and skill in problem solving, technical troubleshooting, decision-making, and prioritizing.
Effectively uses interpersonal skills and communications skills, including tact, diplomacy, understanding, compassion and valuing all contributions, while maintaining adherence to policies.
Effectively using organizational and planning skills, with acute attention to detail, exacting accuracy, and follow-through.

Abilities

Ability to work effectively with individuals from all different backgrounds.
Ability to analyze and solve problems in an effective and professional manner.
Shows initiative and has ability to effectively prioritize tasks to meet deadlines.
Ability to learn quickly.
Ability to effectively provide knowledge, and expertise to students, parents, and staff.
Experience working in a team-oriented, collaborative environment.
Ability to gain and maintain access to federal student aid databases.
Ability to maintain confidentiality pertaining to all student records in compliance with federal and state regulations (i.e., FERPA, GRAMA, etc.)
Ability to effectively create, compose, and edit written materials.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

To apply, please visit https://www.schooljobs.com/careers/uvu/jobs/4971598/financial-aid-counselor-ii

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